Help & Support

So we can help as quickly as possible, please contact us through the contact form and include the following information:

• Order number: you can find it in your shipping email or invoice
• Photo / video of the damage: please make the defect clearly visible
• Affected size / variant (for example 350 ml VacuJar, EcoSeal Pro device ...)
• Your preference: replacement delivery or refund

• Quick check: Before making a warranty claim, please take a look at our help page. You will find quick fixes for the most common issues there.
• Make a warranty claim: If the problem remains, please contact us through the contact form and include the following information:
• Order number: you can find it in your shipping email or invoice
• Video of the issue: please make the defect clearly visible
• Affected size / variant (for example EcoSeal Pro device ...)
• Your preference: replacement delivery or refund of the purchase price