Before you request a return
Many frustrations can be solved with a few simple tips. Our help page offers quick solutions for common issues.
Did you know that returns in Europe cause thousands of tons of CO2 every year? Every unnecessary shipment puts additional strain on the environment.
On average, a return incurs EUR 15 in shipping and handling costs. Please understand that we cannot cover these costs in full, including for environmental reasons.
Why a return is rarely the best solution:
- You have to pack the parcel and take it to the post office.
- You cover the shipping costs.
- We incur additional work for inspection and restocking.
- Every shipping route increases CO2 emissions.
- In the end, you (and we) are left dissatisfied.
Check order information
Please enter your email and order number to check whether a return is possible.
Requirements
The 30-day return period is still open - Your order was delivered less than 30 days ago.
The products are in their original condition - The goods must be returned undamaged and in the original packaging.
Select items for return
Select the items you would like to return:
Return period expired
For your order #____, the 30-day return period has unfortunately expired. A refund is therefore no longer possible.
We still want to help you:
Problems can often be solved quickly with the right handling. You will find many useful tips and instructions for getting the best out of our products on our help page.
If your questions are not answered there or you need more support, please do not hesitate to contact us.
Order not found
We could not find an order with this email and order number. Please check your entries.
Back to formReturn not possible yet
This order has not been shipped yet. A return can only be requested once it has shipped.
Back to formTechnical error
Unfortunately, a technical error occurred. Please try again later or contact support.
Back to formReturn currently unavailable
This order already has an open or completed return. If you need further help, please contact our customer service.
Return request submitted
We have received your request. Here is what happens next.
Our return address:
We Ship (Seal it! - Returns)
Frikusweg 10
8141 Premstätten Bei Graz
Austria
Next steps
Please send the items securely packed and in their original packaging to our returns address. You are responsible for the shipping costs.
If the VacuJars have already been unpacked, you may keep them at no cost because we cannot resell them. If they are still unopened in their original packaging, we would be very grateful if you returned them with the parcel. In both cases, you will receive a full refund. Unfortunately, this offer does not apply to Mason Jars.
As soon as your return reaches us, we will inspect the condition of the products. If everything is in order, the full purchase amount will be refunded to your original payment method. However, if we find significant signs of use or damage, we reserve the right to withhold all or part of the refund.
Your return must reach us within 3 weeks. After that, a refund is unfortunately no longer possible.
If you still have questions or concerns, please do not hesitate to contact us.
Just a moment
Your request is being processed...
Reason for your return
We would like to understand why you are not satisfied. Please tell us why you would like to return your order so we can continue improving our products.