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Damaged delivery? Here's what to do:
So we can help you as quickly as possible, please contact us via the contact form and include the following information:
- Order number: you can find it in the shipping email or on your invoice
- Photo / video of the damage: please make sure the defect is clearly visible
- Affected size / variant (e.g. 350 ml VacuJar, EcoSeal Pro device ...)
- Your preference: replacement delivery or refund of the purchase price
Is your device behaving unusually? Here's how to use our 1-year warranty.
- Quick check (often enough): Before opening a warranty claim, please take a look at our help page. There you'll find quick solutions for the most common problems.
- Register warranty claim (if the problem remains): So we can help you as quickly as possible, please contact us via the contact form and include the following information:
- Order number: you can find it in the shipping email or on your invoice
- Video of the problem: please make sure the defect is clearly visible
- Affected size / variant (e.g. EcoSeal Pro device ...)
- Your preference: replacement delivery or refund of the purchase price