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• Check the rubber seal: The most common issue is a misaligned rubber seal in the EcoSeal Pro. If it’s even slightly out of place, it won’t seal properly. Remove the rubber seal completely and reinsert it carefully so it sits evenly.
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• Lid screwed on too tightly or too loosely: The lid should be screwed on moderately during vacuuming. If it’s too tight, the EcoSeal Pro can’t extract air. If it’s too loose, the lid might come off during the process.
• Jar not compatible: Each EcoSeal Pro comes with 3 perfectly fitting jars that are 100% compatible. For all other jars, compatibility cannot be guaranteed. To test: place the vacuum sealer on the jar with the lid, turn it on, and gently lift the device while it runs. If the jar lifts with it, it’s compatible. If not, it isn’t. More information
• Jar rim or lid is wet: Make sure the jar rim and lid are dry to ensure an airtight seal.
• Do not twist the device: When placing the EcoSeal Pro on the lid, avoid twisting it – this could unscrew the lid and break the seal.
• Fully charge the EcoSeal Pro: A low battery may affect performance. Make sure to fully charge the device before use.
• Try a longer sealing time: Run the EcoSeal Pro for up to 60 seconds to create a stronger vacuum, especially with larger jars.
• Use the adapter: If you’re having trouble sealing, try using the included adapter. It can improve the seal on certain jars.