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Damaged delivery? Here’s what to do:
To help you as quickly as possible, please contact us via the contact form and provide the following information:
- Order number: You'll find it in your shipping email or invoice
- Photo / video of the damage: Please make sure the damage is clearly visible
- Affected size / product variant (e.g. 350 ml VacuJar, EcoSeal Pro device …)
- Your request: Replacement or refund of the purchase price
Your device isn’t working properly? Here’s how to make use of your 1-year warranty.
- Quick check (often helps already): Before opening a warranty claim, please take a look at our Help page. You'll find quick solutions for the most common issues there.
- Submit a warranty claim (if the issue persists): To help you as quickly as possible, please contact us via the contact form and provide the following information:
- Order number: You'll find it in the shipping email or on your invoice
- Video of the issue: Please make sure the defect is clearly visible
- Affected size / variant (e.g. EcoSeal Pro device …)
- Your request: Replacement or refund of the purchase price